Een groep mensen staat rond een glazen wand met daarop post-its.

General terms and conditions

Een zwarte cirkel zweeft in de lucht op een witte achtergrond.

Article 1. General and definitions

1.1 In these general terms and conditions the following terms are used:

  • Client: The party that places an order with the contractor.
  • Contractor: Training agency To The Point, registered with the Chamber of Commerce under number 87629763.

Article 2. Applicability

2.1 These general terms and conditions apply to all offers, quotations and agreements of Trainingsbureau To The Point.

2.2 Deviations from these conditions are only valid if they have been agreed upon in writing and expressly by both parties.

Article 3. Conclusion of the agreement

3.1 An agreement is concluded by:

  • Written confirmation by the client;
  • Written confirmation by Trainingsbureau To The Point of a telephone registration, registration via the registration form on the website, order by e-mail, or appointments with a representative of Trainingsbureau To The Point;
  • Verbal agreements between client and Training Agency To The Point;
  • Written agreement on quotations, including the associated terms and conditions, via e-mail.

Article 4. Cancellation

4.1 The client can cancel the purchase of services by telephone or e-mail.

4.2 In the event of cancellation, Trainingsbureau To The Point will charge the development, travel and preparation costs incurred up to that point.

4.3 In case of cancellation less than four weeks before the performance date, the full performance costs (100%) will be charged.

4.4 In case of cancellation between four and six weeks before the performance date, 50% of the agreed performance costs will be charged.

4.5 In case of cancellation more than six weeks before the performance date, no performance costs will be charged.

4.6 Training agency To The Point reserves the right to cancel an order without giving a reason. In that case, the amount already paid will be refunded to the client.

Article 5. Replacement

5.1 The client may allow another student to participate, provided that this is reported in writing to Trainingsbureau To The Point prior to the starting date.

Article 6. Prices

6.1 All rates are in euros and exclusive of sales tax (VAT).

6.2 Prices are only binding if recorded in writing in an agreement as referred to in Article 3.

Article 7. Invoicing and payment

7.1 The client must pay the amount due without deduction, discount or settlement within 30 days after the invoice date to an account specified by Trainingsbureau To The Point, unless otherwise agreed in writing.

7.2 Payment must be made in euros.

7.3 In the event of late payment, the client will be in default without further notice. Statutory interest will accrue on the outstanding amount.

7.4 If the payment obligation is not met, Trainingsbureau To The Point is entitled to outsource the claim. All resulting costs, both judicial and extrajudicial, will be borne entirely by the client.

Article 8. Copyright

8.1 The copyright on works published by Trainingsbureau To The Point rests with Trainingsbureau To The Point, unless stated otherwise.

8.2 No parts of materials or reports may be published, reproduced or distributed without the written permission of Trainingsbureau To The Point.

Article 9. Liability

9.1 Training agency To The Point carries out its work with the care expected of a professional service provider. Errors resulting from incorrect or incomplete information provided by the client are not covered by our liability.

9.2 If the client proves that damage was caused by an error on the part of Trainingsbureau To The Point, liability is limited to the amount covered and paid out under the liability insurance.

9.3 If the liability insurance does not provide cover, liability is limited to the invoice amount of the relevant service or, in the case of a long-term agreement, the invoice amount for six months, with a maximum of €2,000.00.

Article 10. Confidentiality

10.1 Information provided by clients is treated confidentially and stored on secure systems. Only authorized personnel of Trainingsbureau To The Point have access.

10.2 Training agency To The Point acts in accordance with applicable privacy legislation, as described in the privacy statement at www.tothepoint.training.

Article 11. Questions and complaints

11.1 Administrative questions or questions regarding the content of the services will be answered within 10 business days. If a longer processing time is required, the client will be notified and an estimate of the expected processing time will be provided.

11.2 Complaints regarding the performance of the agreement must be submitted in writing and clearly described within two months of discovery. Failure to submit on time may result in the loss of rights.

11.3 If a complaint cannot be resolved by mutual agreement, a dispute arises that falls under the dispute resolution procedure of Article 12.

Article 12. Applicable law and competent court

12.1 Dutch law applies to all agreements to which these general terms and conditions apply.

12.2 Disputes arising from agreements between the client and Training Agency To The Point will be submitted to the competent court in To The Point's place of business.